Frequently asked questions

I see SecuredWebPay.com on my credit card statement, what is this charge relating to?

SecuredWebPay.com are an Online Solution Service Provider who process assistance, support and payments for a wide variety of websites. We power thousands of websites on the internet, and the charge on your card likely relates to membership or purchased services from of one of these sites.

Please contact the Customer Support team for the website you joined for futher details - You will have recieved a welcome email (including your username and password) when you joined the website.

I do not know which website I've joined. What should I do?

If you are unsure as to which website your charge relates to, We can find out for you. Please contact our helpdesk and include the following information: Your name, email address, and computer IP address (if known).

I want to cancel my subscription/membership. What should I do?

Please log on to the relevant site and you will find the option to immediately cancel your membership and card billing under "My Profile > Status."

I did not subscribe to any of the sites you operate. What should I do?

We take your security seriously. All payment transactions are logged in detail, including the time and place. If you feel your card was used fraudulently please contact our helpdesk immediately and we will forward these details to the relevant authorities for investigation.

Can I see a copy of your privacy policy and terms & conditions?

You can find a copy of our site terms and conditions here.

I have a question that was not answered by the FAQ! What do I do?

If you didn't find an answer to your question, or you haven't been able to find the information you were looking for about a charge on your credit card, please contact us by clicking here.